Kitchen equipment for professionals

Ostukorvi ikoon0

Kitchen equipment for professionals

Ostukorvi ikoon0

Privacy Policy

Effective from 20 October 2026

Haktek Seadmed OÜ values the privacy of its customers and website visitors. This privacy policy explains what personal data we collect, what we use it for, who we share it with and what rights you have. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Estonian Personal Data Protection Act.

1. Controller

Haktek Seadmed OÜ
Registry code: 11356846
Address: Töökoja 8, 10138 Tallinn, Estonia
Email: info@haktekseadmed.ee
Phone: +372 53 44 8812

Please send all questions and requests concerning personal data to info@haktekseadmed.ee.

2. What data we collect and why

Price requests, contact forms and orders. When you send us an enquiry (via the contact, price request, service or kitchen design form, the product enquiry basket, email or phone), we process your name, company name, email address, phone number, address and the content of your message. We use this data to respond to your enquiry, prepare a quote, conclude and perform a contract, and communicate about the delivery, installation, maintenance and warranty of equipment. Legal basis: conclusion and performance of a contract (GDPR Art. 6(1)(b)).

Accounting. We keep the data on invoices and contract documents as required by the Estonian Accounting Act. Legal basis: legal obligation (GDPR Art. 6(1)(c)).

Newsletter and offers. If you subscribe to our newsletter, we process your email address to send you news, special offers and information about events. Legal basis: your consent (GDPR Art. 6(1)(a)). You can withdraw your consent at any time via the link at the end of each email or by writing to us. We may send existing business customers information about similar products and services on the basis of legitimate interest (GDPR Art. 6(1)(f)); you can also opt out of this at any time.

Product assistant (chat window). Our website has an AI-based product assistant that helps you find suitable products. Questions and answers entered in the chat window are processed to provide and improve the service. Please do not enter sensitive personal data in the chat window. Legal basis: legitimate interest in providing fast product advice (GDPR Art. 6(1)(f)).

Use of the website and cookies. Cookies necessary for the website to function are always stored. We use statistics and marketing cookies only with your consent, which you give or refuse via the cookie banner. Statistics (Google Analytics) show us which pages are visited and how to improve the website. Marketing cookies (e.g. Google Ads and the Meta/Facebook pixel, where used) allow us to measure the effectiveness of our ads and show relevant advertising. Legal basis: your consent (GDPR Art. 6(1)(a)). More details are available in our cookie policy; you can change your choice at any time.

Security. To protect the website against attacks, visitors’ IP addresses and requests are logged. Our contact forms are protected by Google reCAPTCHA, which checks that the form is filled in by a human. Legal basis: legitimate interest in ensuring website security (GDPR Art. 6(1)(f)).

3. Who we share data with

We do not sell or rent your personal data. We share data only to the extent necessary for the purposes above, with the following partners:

  • web hosting and email service providers (incl. Veebimajutus.ee / Elkdata OÜ);
  • our newsletter service provider;
  • Google Ireland Ltd (Google Analytics; Google Ads, where used);
  • Meta Platforms Ireland Ltd (Facebook and Instagram marketing, where used);
  • our product assistant service provider (Satofy);
  • transport, installation and service partners and equipment manufacturers (e.g. to resolve a warranty case);
  • accounting and IT service providers;
  • public authorities, where required by law.

All processors are obliged to keep the data confidential and use it only according to our instructions.

4. Transfers outside the European Economic Area

Some service providers (e.g. Google and Meta) may also process data outside the European Economic Area, including in the United States. In such cases, transfers are based on the European Commission’s adequacy decision (EU–US Data Privacy Framework) or on Standard Contractual Clauses approved by the European Commission.

5. How long we keep data

  • enquiries and related correspondence that did not lead to a contract – up to 3 years;
  • contract and warranty data – until the end of the contract and warranty period, and then up to 3 years to settle possible claims;
  • accounting documents – 7 years (Accounting Act);
  • newsletter data – until you withdraw your consent;
  • Google Analytics data – up to 14 months;
  • cookies – according to the periods set out in the cookie policy.

6. Your rights

You have the right to:

  • access the personal data concerning you;
  • request the correction of inaccurate data;
  • request the erasure of data if there is no basis for processing it;
  • request the restriction of processing;
  • object to processing based on legitimate interest, including direct marketing;
  • receive your data in a machine-readable format and request its transfer to another controller;
  • withdraw your consent at any time (this does not affect the lawfulness of earlier processing).

To exercise your rights, write to info@haktekseadmed.ee. We will respond within one month. If you believe that we are violating your rights, you have the right to contact the Estonian Data Protection Inspectorate (www.aki.ee, info@aki.ee) or a court.

7. Data protection

We use appropriate technical and organisational measures to protect data: an encrypted connection (HTTPS), secure servers, a firewall and regular security checks. Personal data is accessible only to employees and partners who need it for their work.

8. Changes

We may update this privacy policy from time to time, for example due to new services or changes in legislation. The current version, with its effective date, is always published on this page.

Kitchen equipment for professionals