Here are the answers to the questions we are asked most often – about the company, our services, the sectors we work in and how we work together. If you cannot find your answer, please contact us.
Haktek Seadmed
What kind of company is Haktek Seadmed?
Haktek Seadmed OÜ sells, designs and installs professional kitchen equipment for restaurants, hotels, large-scale kitchens and other food service businesses. The company was founded in 2007 and works hand in hand with the service company Haktek OÜ, whose experience dates back to 1997.
Which manufacturers do you represent?
Our range includes Convotherm, Giorik and Venix ovens, Bertos cooking equipment, Meiko, Comenda and Thesis dishwashers, Kide cold and freezer rooms, RedFox and Tefcold refrigeration, Kastel and Icematic ice machines, Caye and Bravilor Bonamat coffee machines, Jøni cooking kettles, Mac.Pan bakery equipment, Iceteam 1927 gelato equipment, Adventys induction, Dynamic mixers, Monolith taps and Brita water dispensers.
Why do most products in the online shop have no price?
We sell mainly to businesses, and prices and terms depend on the project, delivery and installation. Add products to a price request and we will send you a quote. Prices are shown for special offers.
Do the products come with a warranty?
Yes, all products come with a warranty of at least 2 years.
Can I lease equipment?
Yes, kitchen equipment can be leased through Tenor. At the end of the lease you can buy out the equipment for a small residual value.
Services
What services do you offer?
We offer kitchen equipment sales, kitchen planning and design, installation and user training, maintenance and repair, spare parts, professional chemicals with automatic dosing, and equipment leasing.
Is kitchen design free of charge?
If you buy the equipment from us, the kitchen design is free. Otherwise the price depends on the scope of the project.
Who services the equipment?
Maintenance is carried out by our partner Haktek OÜ, the largest professional kitchen service company in Estonia. It holds refrigeration, electrical and gas work licences and certifications from dozens of manufacturers, and is an authorised Electrolux Professional service and warranty partner.
How quickly do you respond to a breakdown?
For contract customers we arrive on site by the next working day. In Tallinn and Harju County we serve contract customers 24/7/365.
Which areas do you cover?
We serve the whole of Estonia from our regional centres in Tallinn, Tartu, Pärnu and Rakvere. For marine projects we also work elsewhere in Europe.
Do you also service equipment bought elsewhere?
Yes. Haktek OÜ services all equipment manufactured in Europe and equipment for which spare parts are available in Europe.
Sectors
Which businesses do you serve?
We serve restaurants, hotels, cafés and bars, catering and large-scale kitchen operators, school and hospital kitchens, ship galleys, bakeries, and ice cream and gelato makers.
Do you supply equipment for ship galleys?
Yes. Ship galleys are one of our key sectors. We supply cooking and refrigeration equipment as well as buffet and serving solutions for ships.
Can you help me start a gelato business?
Yes. We supply gelato technology and regularly organise gelato training together with Iceteam 1927 and Aromaitalia. If you start your business with us and our equipment, factory representatives will give you personal training and we will support you throughout your business journey.
How we work
How does buying equipment work?
Send a price request or contact us. We map your needs and prepare a quote, then deliver and install the equipment and train your staff. After that we take care of warranty and maintenance.
How does a new kitchen project work?
We plan the kitchen workflow and equipment layout, taking into account electrical, water, gas and ventilation requirements. We then prepare a quote, deliver and install the equipment.
How does an equipment repair work?
First we carry out diagnostics, then we prepare a quote, and after your confirmation we do the work. The equipment is handed over with a description of the work done.
How can I contact you?
Call +372 646 2568 (we answer 24/7), email info@haktekseadmed.ee or use the contact form.
Read also: Kitchen equipment maintenance and repair · Kitchen planning and design · About us